The owner is on the job, not dispatching it.
Carl Cortum owns Cutters and works the jobs. When you talk about your yard you are talking to the person who decides how it gets done, which is the part that disappears the moment a company gets big enough to need a dispatcher.
I have enjoyed working with Carl and his team at my new home in Waterside. He is very reasonable and has kept my lawn mowed.David King, on Google